FAQ - Software \n\nApr. 20, 2005\n\nQ: Can't invoke the hotline alert when use a wav file? \n\nA: \n\nThe item you need to check is about the setting which are shown below: \n\nStep1. Click the system configure. \n\n\nStep2. Click "Hotline/Network" and put a tick on "Add to Pager/Tel Hotline" and then press "Rec". And chick "file" and then choose "properties". \n\n\nStep3. Pressing "Convert Now" and choose "8000kHz, 8 Bit, Mono 7kb/sec" and finally press <actinic:variable name="OK" />. Because only this format be supported by a telephone system. \n\n